Network Engineer | Web Developer | IT Solutions Architect

Specialized in FTTH Infrastructure, Full-Stack Web Development, Network Security & Enterprise Systems

📍 Kampala, Uganda 🔗 Cisco Certified | Huawei HCIA ⚡ 3+ Years Professional Experience
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About Me

I'm a versatile IT professional with comprehensive expertise spanning network engineering, full-stack web development, and enterprise IT solutions. My career has been defined by a commitment to operational excellence, innovative problem-solving, and delivering scalable technical solutions across multiple domains.

With hands-on experience managing FTTH networks, developing responsive web applications, and implementing IT infrastructure solutions, I've successfully diagnosed complex technical issues while optimizing systems for performance and security. My technical foundation spans network architecture, modern web development frameworks, system administration, security protocols, and emerging technologies like IoT and cloud computing.

150+ Technical Issues Resolved
20+ Web Projects Delivered
99.8% System Uptime

Education

B.Sc. Information Technology 2022 - 2024

Ndejje University, Kampala

Diploma in Information Technology 2021 - 2022

Ndejje University, Kampala

Professional Experience

Network Support Engineer Tier II

Feb 2025 - Present

Savanna Fibre · Owen Road, Kampala

  • Monitor and maintain FTTH network performance ensuring 99.8% service availability
  • Diagnose and resolve complex network faults, outages, and service degradation issues
  • Configure and manage routers, switches, and wireless equipment across enterprise infrastructure
  • Handle incident response and escalation management to minimize customer downtime
  • Document network performance metrics and generate technical reports for stakeholder review

IT Specialist (Internship)

Jan 2023 - Aug 2024

Compax Solutions · Wandegeya, Kampala

  • Maintained and troubleshot IT hardware, software, and network systems for 50+ endpoints
  • Deployed and configured operating systems ensuring GDPR compliance and security standards
  • Implemented ERP system solutions and provided technical support for system upgrades
  • Established network infrastructure for multiple client locations with redundancy

Customer Care Representative

Feb 2025 - Oct 2025

Airtel Uganda · Wandegeya, Kampala

  • Resolved 200+ customer support tickets with 95% first-contact resolution rate
  • Provided technical troubleshooting for network and billing issues across all platforms
  • Maintained detailed customer interaction records and escalation protocols

Technical Expertise

💻 Web Development

HTML5 CSS3 & Bootstrap JavaScript PHP WordPress Responsive Design Web Applications

🌐 Network Engineering

FTTH Networks Routing & Switching VLAN Configuration Network Security Firewall Management IP Infrastructure

🛠️ System Administration & IT Support

Windows/Linux Admin Server Configuration Helpdesk Support Hardware Troubleshooting Software Installation Endpoint Management OS Installation

💾 Database & Backend

Database Design SQL Database Management ERP Systems Backend Development

🔐 Security & Compliance

Security Protocols Data Protection GDPR Compliance Access Control Network Monitoring

📊 Tools & Technologies

Microsoft Suite Android Studio Photoshop Data Analytics Project Management Cloud Computing IoT

Professional Certifications

🏆

Introduction to Networks

Cisco Networking Academy

🏆

Switching, Routing & Wireless Essentials

Cisco Networking Academy

🏆

Enterprise Network, Security & Automation

Cisco Networking Academy

🏆

HCIA Security

Huawei Certified Associate

Get In Touch

I'm open to discussing new opportunities, collaborations, or technical challenges. Feel free to reach out.

📞 Phone +256 751 112 438 ✉️ Email katoemmanganda@gmail.com 🔗 GitHub KatoEmmanuel 🌐 Portfolio Site katoemmanganda.netlify.app

📍 Based in: Kampala, Uganda

⚙️ Currently: Network Support Engineer Tier II at Savanna Fibre